PrivacyPolicy

HeritageCrafts website is owned by Aries Globle Enterprises,

1. Introduction

Heritage Crafts ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit heritagecraftshop.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

• Name, email address, phone number, and shipping/billing address (collected at checkout)

• Account login details if you create an account

• Messages or inquiries submitted via our contact form

b. Information Collected Automatically

• Browser type, IP address, device type, and operating system

• Pages visited, time spent on site, and referring URLs (via cookies and analytics tools)

c. Payment Information

• Payment is processed by Razorpay. We do not collect, store, or have access to your complete card details. Razorpay's own Privacy Policy governs payment data handling.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and customer support communications

• Respond to your inquiries

• Improve our website and customer experience

• Send promotional emails (only with your consent; you may opt out at any time)

• Comply with legal obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data only with:

• Logistics/courier partners - to fulfil and deliver your order

• Payment processors (Razorpay) - to complete transactions securely

• Analytics providers (e.g., Google Analytics) - to understand website usage in aggregated, anonymised form

• Legal authorities - when required by law or to protect our rights

5. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse website traffic. You may disable cookies through your browser settings, though this may affect some functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., financial records for tax purposes).

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications at any time

• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at support@heritagecraftshop.com.

8. Security

We implement reasonable technical and organisational measures to protect your personal information. However, no internet transmission is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. We encourage you to review this page regularly.

11. Contact

For privacy-related inquiries:
Email: support@heritagecraftshop.com
Website: heritagecraftshop.com