Shipping Policies

1. Overview

We ship all orders from India. Our goal is to deliver your handcrafted TerraLuxe / Heritage Crafts products safely and on time.

2. Order Processing Time

• Orders are processed within 3–7 business days after payment confirmation.

• Some items, particularly made-to-order or customised pieces, may require additional production time - this will be noted on the product page.

• Orders are not processed on Sundays or public holidays.

• You will receive a dispatch confirmation email with tracking details once your order is shipped.

3. Shipping Timelines (Estimated)

DestinationEstimated Delivery TimeMetro cities (India)3–5 business days after dispatchNon-metro / Tier-2/3 cities5–8 business days after dispatchRemote/rural areas7–12 business days after dispatchInternational (if applicable)14–21 business days after dispatch

These are estimates only and not guaranteed delivery dates. External factors such as courier delays, weather conditions, or high-demand periods may affect timelines.

4. Shipping Charges

• Shipping charges, if any, are calculated at checkout based on order value, weight, and destination.

• Free shipping may be offered on orders above a specified threshold - check the current promotion on our website.

• International orders may be subject to additional duties, customs fees, or taxes, which are the responsibility of the recipient.

5. Order Tracking

Once your order is dispatched, you will receive:

• A shipping confirmation email

• A tracking number and courier name

• A link to track your shipment in real time

If you do not receive tracking details within 7 business days of your order, please contact us.

6. Delivery Attempts

• Couriers will attempt delivery at the address provided. Please ensure someone is available to receive the package.

• If delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, re-shipping charges will apply.

• We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

7. Damaged in Transit

If your order arrives damaged:

• Do not discard the packaging.

• Photograph the damage and email us at support@heritagecraftshop.com within 48 hours of delivery.

• We will work with the courier and arrange a replacement or refund.

8. Contact for Shipping Queries

Email: support@heritagecraftshop.com
Response time: Within 2 business days

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